Support

Help for the moments when Joice should feel lighter, not harder.

If something is broken, confusing, or sensitive, email us and we will help. We can assist with account access, subscriptions, reminders, deleted data questions, and anything else related to Joice.

Email support@joiceapp.com Privacy requests
Typical response time: within 2 business days

Before you email

Including a few details helps us resolve issues much faster.

  • Your device model and iOS version
  • Your Joice account email
  • What happened, and what you expected instead
  • A screenshot or screen recording if available
Common Questions

Quick answers

I cannot sign in.

First confirm you are using the same sign-in method you used when creating your account. If you still cannot access Joice, email support and include the email address linked to the account.

My subscription or trial looks wrong.

Subscriptions are managed through Apple. Check your App Store subscription settings first. If something still does not line up in Joice, contact us and include a screenshot of the billing screen.

How do I delete my data?

You can delete your account and associated data from the app settings. If you need help or cannot access the app, email support@joiceapp.com.

Notifications or reminders are not working.

Check iPhone Settings to make sure notifications are enabled for Joice, then review your reminder schedule inside the app. If reminders still fail, send us your device details.

The microphone is not working.

Make sure microphone permission is enabled for Joice in iPhone Settings. If you are using headphones or Bluetooth audio, mention that in your support email because it can help narrow down the issue.

Is Joice crisis support?

No. Joice is a journaling app, not a crisis service or substitute for professional care. If you are in immediate danger or having a mental health emergency, call or text 988 in the United States or contact your local emergency services.